Welcome to Mertra. These Terms & Servicing outline the rules, responsibilities, and conditions that govern your use of our website, products, and services. By accessing or purchasing from Mertra, you agree to comply with the following terms. We encourage all customers to read this document carefully to understand their rights and obligations.
Introduction
Mertra is committed to providing high-quality fashion products and excellent customer service. Our Terms & Servicing are designed to create a transparent and secure shopping experience for all users. By visiting our website, placing an order, or interacting with our services, you acknowledge that you accept these terms in full. If you do not agree with any part of these terms, please discontinue use of our website and services.
Eligibility
To use our services or make a purchase, you must be at least 18 years old or have the consent of a parent or legal guardian. By placing an order, you confirm that all information provided is accurate and complete. Mertra reserves the right to refuse service, cancel orders, or terminate accounts if false or misleading information is detected.
Product Information
At Mertra, we strive to ensure that all product descriptions, images, pricing, and availability details are accurate and up to date. However, occasional errors may occur. We reserve the right to correct any inaccuracies without prior notice. Product colors may slightly vary due to screen settings, lighting, and photography.
All items are subject to availability. If a product becomes unavailable after you have placed an order, we will notify you and offer an alternative product or a full refund.
Pricing & Payments
All prices displayed on our website are listed in the applicable currency and include relevant taxes unless otherwise stated. Shipping fees may apply and will be clearly shown at checkout. Mertra reserves the right to change pricing at any time without prior notice.
We accept secure payment methods through trusted payment gateways. By submitting your payment information, you authorize us to charge the total amount of your order. In the event of payment failure or suspected fraud, we reserve the right to cancel the order.
Shipping & Delivery
Mertra aims to process and ship orders promptly. Delivery times may vary depending on location, availability, and external factors such as courier delays. Estimated shipping times are provided for guidance only and are not guaranteed.
Customers are responsible for providing accurate shipping information. Mertra is not liable for delays or losses resulting from incorrect addresses provided by customers. Once an order is shipped, tracking details will be shared when available.
Returns & Exchanges
Customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or exchange in accordance with our Return Policy. Items must be unused, unworn, and in original packaging with tags attached.
Certain items, such as sale or customized products, may not be eligible for return. Customers are responsible for return shipping costs unless the product is defective or incorrect. Refunds will be processed after inspection and approval of the returned item.
Intellectual Property
All content on the Mertra website, including logos, images, designs, graphics, text, and product concepts, is the property of Mertra and protected under intellectual property laws. You may not copy, reproduce, distribute, or use any content without written permission.
Unauthorized use of our brand name, product images, or content for commercial purposes is strictly prohibited and may result in legal action.
User Conduct
By using our website, you agree not to engage in any unlawful or harmful activities. This includes transmitting viruses, attempting to hack the website, posting inappropriate content, or interfering with the website’s functionality.
Mertra reserves the right to suspend or terminate access to users who violate these terms or engage in suspicious activity.
Privacy & Data Protection
We value your privacy and handle your personal information responsibly. Any data collected during your visit or purchase is used solely for order processing, customer service, and improving your shopping experience.
We implement security measures to protect your information from unauthorized access. However, no online platform can guarantee complete security. By using our services, you acknowledge and accept this risk.
Limitation of Liability
Mertra shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products. While we strive to provide high-quality items, we do not guarantee that our website will be error-free or uninterrupted at all times.
Our liability is limited to the value of the purchased product in cases where legal responsibility is established.
Modifications to Terms
Mertra reserves the right to update or modify these Terms & Servicing at any time. Changes will be posted on this page and become effective immediately upon publication. Continued use of our website after updates indicates acceptance of the revised terms.
We encourage customers to review this page regularly to stay informed about any changes.
Governing Law
These Terms & Servicing are governed by applicable laws and regulations in the region where Mertra operates. Any disputes arising from the use of our services shall be resolved through appropriate legal channels under relevant jurisdiction.
Contact Information
If you have any questions regarding these Terms & Servicing, you may contact our customer support team through our official website. We are committed to providing clear communication and resolving concerns promptly.